State Farm® Insurance Agent Camille Garrett
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Will Lewis
June 20, 2024
"I was denied an insurance claim when I had an accident (hit a pothole) . I was told it was due to "rust" under my vehicle. They had no problem accepting the vehicle 8 MONTHS AGO and allowing me to pay full coverage. But now I have to much rust and wear and tear on my vehicle? When trying to get help from the office to see how I can appeal the claim. I'm told to " contact " the same claims office who denied me in the first place. Typical run around from insurance companies. No help at all. ( update) While the claim I filed hasn't been resolved the way I wanted. I really appreciate the HELP I was asking for from Camille Garrett . I was given all answers and assistance needed to further help me get my claim resolved. Thank you again, Camille Garrett"
"We appreciate your business and any feedback you have. Since returning from medical leave, I was able to research your inquiry and it appears that a payment was made for your claim. State Farm recommends that the Claims Department resolve any disputes on claims handling such as what is covered, what is not covered, etc. because they do the full investigation that the agents office is not a part of. We are advised to suggest you speak to the Claim Rep and Claims management initially as it is their responsibility to reinspect your vehicle to determine if an additional assessment needs to be reconsidered. I was not able to have a conversation with you but if you would like to have your claim reexamined, I will work with you and the Claims Department for reconsideration. We do not physically inspect vehicles especially the undercarriage upon writing a policy therefore we would not have known if there was any damage, wear and tear, rust, etc. underneath. I will contact you for further discussion."
Lashawn Lester
May 3, 2024
"Lady are very Rude in office. Send false information to the ILDV not investigate that their client no longer has a lien for vehicle. Very inconsiderate. Please chose another insurance company wisely because they charge late fees for their pockets"
"We appreciate your feedback. My apologies if your experience was unpleasant in any way. Our goal is to make sure we handle our customers with the best service based on the tools and requirements we have to utilize. Since returning from medical leave, I have been able to research your inquiry. Although we appreciate the years you spent with our agency, we have not insured a vehicle for you since February 2024, therefore I am not sure of any recent concerns from the date of your review. We DO NOT send any lien information to ILDV on any vehicle insured with us. The State of Illinois has access to vehicle information based on your registration, VIN and other information that is not reported by insurance companies. I would love to gain a better understanding as to what took place in an effort to provide a better understanding or a resolution of the situation. You are correct that there are late fees now being charged for late and returned payments. Our company, after over 100 years, has had to resort to implementing fees due to the cost of processing, bank fees, etc. Please allow me to help."
joseph parker
April 4, 2024
"She has been our agent for years. Always on point we love her and her team."
"Thank you for being a part of our family. We appreciate you trusting us with your family and please know we have your best interest in mind. Our goal is to provide with an experience that will handle your needs, answer any questions, and encourage you to send your family and friends our way! WE APPRECIATE YOU AND ALL THE JOY YOU HAVE GIVEN US AS WELL."
Larry Burkett
December 19, 2023
"She's been my agent for a long time and is available to answer any questions l may have. I"
Renee Slaughter
November 23, 2023
"Camille Garrett is the best. She explains everything to you about any kind of insurance. She and her staff have excellent customer service and return every calls. When my love ones passed away and when I had an accident, they were there. Go to Camille Garrett!"
"Thank you, Ms. Slaughter for your kind words about the Camille Garrett Insurance Agency. It has been our pleasure to serve you and your loved ones for many years. We appreciate having you as not just an insurance customer, but as a part of the Camille Garrett Insurance Agency FAMILY. Here when you need us! "
P Dove
March 26, 2023
"Professional services and wonderful staff"
Patrick W.
March 18, 2023
"Professional and quality service"
Kasi Ofem
March 2, 2023
"I started by getting a quote online and completed a contact form including my availability to ask some questions. The agent called me in the middle of my work day. I told her I was ready to purchase a policy based on my quote, but I have some questions. When I asked for a call back during the time I originally said I would be available, she got an attitude with me. I never received a call back and that’s fine, if this is how they do business."
"Kasi Ofem…thank you for your response. We welcome any constructive feedback to our agency. Because I did not have an opportunity to speak with you personally, I did research on why our office systems failed you and have corrected our shortcomings. Please know we definitely take pride in excellent customer care, having knowledgeable team members, and possessing a true desire to serve our community to the best of our ability. "
Kevin Ford
January 27, 2023
"Great staff! Very professional people, friendly energetic, always happy to help you resolve your insurance issues. Keep up the great work!"
Marquita Jones
January 10, 2023
"Personalized service providers! Always prompt and professional!"
Nizel Adams
November 23, 2022
"Great agents & even better people! Always willing to help their clients with superb service!"
Sterling Fulton
August 23, 2022
"Great Insurance Agency! Very responsive and professional group and would highly recommend for others."
Luke Arrington
July 22, 2022
"Top notch insurance agency! Camille and Cydne are as professional as they come. If you’re looking for quick responses and great rates, you’ll be very satisfied with them."
Jonathan Cummings
July 20, 2022
"Great agency with friendly representation"
Calvin Butler
July 18, 2022
"Camille is the best at what she does!"
Brooke McCarter
July 13, 2022
"The agent Cydne was very professional, great vibe and assisted me efficiently. My family and I always have a great service with this office."
Cathy Whitehead
July 12, 2022
"Good service all the time"
Robert Wilson
May 2, 2022
"Adrienne Lanier was very helpful and professional in in answering an important question I had . Camille Garrett along with her staff are the best since their arrival at this particular location. Thank you Robert"
Kenneth Dent
May 2, 2022
"Erase service good people very nice and helpful"
lashawn harrison
April 27, 2022
"Great customer service it's just like family when I'm there 😊"
arianne lanier
April 26, 2022
"Tops in the business"
Marcus Colton
April 22, 2022
"Camille Garrett is an amazing agent! She is knowledgeable and honest. I have been with her office over 20 years and it has been the best insurance experience I have ever had. Her staff is friendly and helpful. The best in the business!"
Cydne Garrett
April 4, 2022
"I love how kind and courteous the team is. As a customer, I am very well taken care of!"
MICHAEL D SUMLER
March 28, 2022
"This is a hit in miss location, like sometimes when I call I receive total customer service and more than enough it's a nightmare(sassy and rude). I feel confident this would change like it used to be."
CURTIS SCOTT
August 31, 2021
"Love her"